Questions

Frequently asked questions

5 questions
How long does shipping take?

Every piece is made to order, with a 7–14 business day production window. Once dispatched from Marrakech by DHL Express: USA & Canada 5–8 days · Europe 4–7 days · UK 4–6 days · Rest of world 7–14 days. You'll receive tracking as soon as your order ships.

Will I be charged customs or import duties?

No. We ship DDP (Delivered Duty Paid) worldwide, so duties and import taxes are included in your price. Nothing extra to pay on delivery.

What finishes do you offer?

We offer nine finishes: Satin Brass, Aged Brass, Polished Brass, Light Copper, Dark Copper, Bronze, Chrome, Nickel and Black.

Do you offer custom sizes or bespoke pieces?

Yes. Because we work directly with our artisans in Marrakech, we can make custom dimensions and configurations for most of our product lines.

Do you work with interior designers or take trade orders?

Absolutely. We regularly supply interior designers, architects and kitchen and bath studios for residential and hospitality projects. See our Trade program.

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T
Tracy

The shower systems are stunning! I could not be more pleased with the feel, the look and their customer service. They are well made and SOLID, zero plastic pieces like you find in the big box stores. They arrived quickly and were well packed and protected. We will post pics once they are installed. The cross bars were missing but their customer service responded quickly, and I mean VERY QUICKLY, and sent them right out. I am ecstatic and love them!