Questions

Frequently asked questions

5 questions
How long does shipping take?

Every piece is made to order, with a 7–14 business day production window. Once dispatched from Marrakech by DHL Express: USA & Canada 5–8 days · Europe 4–7 days · UK 4–6 days · Rest of world 7–14 days. You'll receive tracking as soon as your order ships.

Will I be charged customs or import duties?

No. We ship DDP (Delivered Duty Paid) worldwide, so duties and import taxes are included in your price. Nothing extra to pay on delivery.

What finishes do you offer?

We offer nine finishes: Satin Brass, Aged Brass, Polished Brass, Light Copper, Dark Copper, Bronze, Chrome, Nickel and Black.

Do you offer custom sizes or bespoke pieces?

Yes. Because we work directly with our artisans in Marrakech, we can make custom dimensions and configurations for most of our product lines.

Do you work with interior designers or take trade orders?

Absolutely. We regularly supply interior designers, architects and kitchen and bath studios for residential and hospitality projects. See our Trade program.

See all FAQs
Didn’t find your answer?Our team replies within 24 hours. Send a message
  • 5 stars: 0 (0%)
  • 4 stars: 1 (100%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
A
April

This shower head is everything I was looking for! There was a small mix up with the shipping, I contacted the seller who responded immediately and assured me that he was taking care of it. He even offered to send me another one if I didn’t get it within a couple days. I got it 2 days later. Very happy with this purchase.